Warranty
Our warranty
Every SnugCrate is warranted against manufacturing defects for ten years. Hardware is warranted against manufacturing defects.
What's covered
Manufacturing defects in materials and workmanship. If something isn't right, we'll make it right.
What's not covered
Damage from chewing, drops, or normal wear is not covered. That said, we offer replacement panels and hardware at cost, so a single damaged panel never means replacing the whole piece.
Making a claim
To start a warranty claim, contact us with your order details and a few photos, and we'll take it from there.